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IMPORTANT NOTICE: Please read this entire Waydoor Limited Warranty and Limitation of Liability ("Limited Warranty") carefully before purchasing or installing this product. By installing or using this product, you acknowledge that this Limited Warranty is part of the terms of sale.

A Delivery Release must be emailed to Waydoor within 48 hours of receiving doors to validate the warranty.



Waydoor provides a warranty for its Wood Doors against manufacturing defects in material or workmanship that significantly impair their proper operation and function. This warranty is valid for a period of one (1) year from the date of sale. If the warranted wood door is found to have defects in materials or workmanship installed in its original door opening within one (1) year from the date of sale, Waydoor will, at its sole discretion: 1) repair or replace defects, materials, or workmanship that significantly impair proper operation and function, or 2) refund the original purchase price. Please note that improper alterations, such as grilles, may void this warranty.

Missing Items: Any missing items or incomplete deliveries must be reported within 48 hours or (2) days from receipt of material. Waydoor cannot be held responsible for materials lost, stolen, or damaged while on-site. Claims for missing items will not be accepted after 48 hours of receipt.

Product Damage (not visible from outside packaging): All product damage must be reported within 48 hours or (2) days from receipt of material. Customers are not to stain, prep, or modify damaged products in any way, as any modification to a damaged item will render a claim null and void.

Freight Damage and Handling: If any package, crate, pallet, or parcel is visibly damaged, or the contents within appear to be damaged during freight, it must be marked on the bill of landing at the time the material is received, and delivery from the carrier must be refused.

Important Notes and Requirements for Your Warranty:

NOTE: Waydoor is not responsible for installation, repainting, refinishing, or any similar activities necessary to complete the replacement, nor for any costs associated with door claims resolution.

NOTE: Unless expressly provided herein, Waydoor shall not cover the cost of labor, installation, finishing, painting, shipping, etc., for the replacement of the original door or any other costs related to the replacement of the door. These costs are the sole responsibility of the person making the warranty claim.

NOTE: Waydoor's guarantee is limited to the quality and functionality of the products. Waydoor is not a contractor or consultant. Waydoor disclaims all representations, warranties, or guarantees regarding the product, the function, effectiveness, or timeliness of the site or services in meeting your objectives. Waydoor does not guarantee that the product will fit in your intended location of installation or is suitable for your intended use. Waydoor is not responsible for any design or construction decisions made by any user.

NOTE: These doors are shipped to you unsealed and unfinished. Therefore, we do not warrant against the natural characteristics of the wood that may occur under various conditions encountered from our plant to your finished opening. Due to the wood's potential to respond differently to atmospheric and environmental conditions, it is essential to give special attention to the door and take necessary care and effort to protect the unfinished door to minimize potential problems.

NOTE: Waydoor is not responsible for, nor does it warrant: any visible defect or mistake in shipment reported to Waydoor more than 24 hours after receipt or after the product is machined or installed. Without the notation "Potential Damage, Subject To Inspection" on the delivery receipt, Waydoor cannot guarantee reimbursement in case of shipping damage.



Please note that this warranty does not cover the following situations:

  • Damage caused by improper installation and hanging (including installation faults in building design and construction).
  • Improper storage for an extended period.
  • Damage caused by anyone other than Waydoor repairing the door.
  • Failure to properly seal the door.
  • Failure to trim the door.
  • Natural variations in color, texture, or grain of the door.
  • Damage caused by bow in the frame or jamb in which the door is hung.
  • Panel shrinkage and expansion, which are considered natural characteristics.
  • Problems related to water and air infiltration due to improper assembly.
  • Improper fitting of hardware or improper sizing of the slab.
  • Any cause beyond our reasonable control, such as fire, earthquake, or other natural disasters.


Use and Care:


Carefully open the package to avoid scratching the door components.

We recommend finishing components before assembling to prevent bowing and swelling. Ensure that all six sides of the components are completely finished.

NOTE: Please check the package to ensure that no components are missing. Contact us immediately if anything is missing.

Handling and Storage:

If doors are to be stored for an extended period, all six sides of the doors must be sealed with an oil-based sealer to prevent excessive moisture absorption.

Doors should be stored flat on a level surface in a dry, ventilated building. Do not store doors in direct sunlight.

Doors should be protected from rapid changes in heat or humidity.

Avoid leaning doors against the wall.

Doors should be handled with clean gloves to keep the door surface neat.

Do not step on any door components.

Do not drag or slide doors across each other to prevent damage.


Before finishing, lightly sand the entire surfaces of all door components using appropriate grit sandpaper. Ensure all marks, fingerprints, and scratches are removed.

After sanding, clean and remove all dust with a cloth. Avoid using abrasive cleaners.

If the door is glazed with clear glass, it is the finisher's responsibility to protect the glass during finishing.

All door components should be sealed with a high-quality oil-based primer followed by two top coats of either an oil-based or latex resin-based paint.

Exterior sealers should contain UV additives to protect doors from direct sunlight.

After all components have dried, the door canbe assembled.

Follow the instructions provided by the finish manufacturer or dealer based on your location's circumstances.

Fitting and Hanging:

Prior to hanging the door, ensure that the doors are completely finished.

If the doors are cut in height, trim no more than 1-1/2'' from the bottom and 1/2'' from the top. Do not trim the width of the door. Immediately seal all cut surfaces with a high-quality sealer.

When hanging the door, allow adequate clearance for swelling of the door or frame in damp and high humidity weather. Adequate clearance ranges from 1/16'' to 1/8'' for swelling.

Use three hinges for doors up to 7' in height and four hinges for doors over 7'.

Jambs and stops should be set plumb.


Regular maintenance is necessary to ensure the longevity of the wood door. Inspect the door at least every 12 months and refinish it if necessary, especially for exterior doors.


Waydoor grants this warranty only to the original purchaser of the door and the original purchaser of the building where the door was installed. THIS WARRANTY IS NOT TRANSFERABLE.


Claim Process:

To make a claim under the warranty, please contact our customer service team. You will need to provide proof of purchase and a description of the issue. We may also require photos or videos of the damage. Our team will then evaluate the claim and determine the best course of action. If a repair or replacement is necessary, we will work with you to coordinate the process.


How to Submit a Warranty Claim:

  • Please email the following information:

Claimant’s name, address, and phone number, and the installation address (if different).

A description of the product, purchase price, date of purchase, and copies of invoices.

A description of the product concerns (photos must be included).

A brief summary of attempts made to address the concerns.

  • Take pictures of the entire door and issue.
  • Email the form and the pictures to
  • A Waydoor representative will contact you within 1-2 business days after submitting your form.


Note: Customers should inspect their doors upon delivery and report any damages or defects within 48 hours of receipt. This will help us ensure that any issues are addressed promptly and satisfactorily.